Mackenzie’s Sweet Creations Terms & Conditions
By placing an order with Mackenzie’s Sweet Creations, the customer agrees to the following terms and conditions. These policies are in place to protect both the customer and the business, and to ensure each order is handled clearly and professionally.
1. Cottage Food Disclosure
Mackenzie’s Sweet Creations operates as a Florida cottage food business. Products are produced in a home kitchen that is not inspected by the Florida Department of Agriculture and Consumer Services.
Products are made in compliance with Florida cottage food guidelines and are intended for direct sale to the end consumer.
2. Order Confirmation
Submitting an inquiry does not guarantee availability or confirm an order.
An order is not considered booked until:
The order details have been reviewed and accepted by Mackenzie’s Sweet Creations;
The customer has received confirmation; and
The required deposit or full payment has been received.
Dates are reserved on a first-paid, first-booked basis.
3. Deposits & Payments
A 50% non-refundable deposit is required to reserve a custom order date unless otherwise stated.
The remaining balance is due before pickup or delivery. Orders must be paid in full before they are released to the customer.
Failure to pay the remaining balance by the agreed deadline may result in cancellation of the order without refund of the deposit.
For smaller orders, rush orders, or orders placed close to the event date, full payment may be required at the time of booking.
4. Cancellations
Because custom orders require planning, supply purchasing, and preparation, deposits are non-refundable.
If the customer cancels an order, the deposit will not be refunded. Depending on how much work has already been completed, additional payments may also be non-refundable.
If Mackenzie’s Sweet Creations must cancel an order due to illness, emergency, scheduling conflict, supply issue, or circumstances outside of the business’s control, the customer will receive a refund of any payments made for products not provided.
5. Rescheduling
Rescheduling may be available depending on calendar availability.
If the customer needs to reschedule, notice should be provided as soon as possible. Rescheduling is not guaranteed and may be subject to additional fees if supplies have already been purchased or work has already begun.
Deposits may be transferred to a new date at the discretion of Mackenzie’s Sweet Creations.
6. Rush Orders
Rush orders may be accepted depending on availability.
Orders placed with limited notice may be subject to a rush fee. Rush fees compensate for schedule adjustments, expedited supply purchasing, and limited preparation time.
Rush order availability is not guaranteed.
7. Design Expectations
Mackenzie’s Sweet Creations welcomes inspiration photos, color palettes, and theme ideas. However, inspiration photos are used for reference only.
The customer understands and agrees that Mackenzie’s Sweet Creations will not directly copy another baker’s exact design. Final products may vary in color, shape, size, placement, texture, and artistic interpretation.
All custom desserts are handmade, and minor variations are normal.
8. Design Changes
Design changes must be requested as early as possible.
Minor changes may be accepted if the order has not yet entered the preparation or decorating stage. Major changes may result in additional charges and may not be available after the order has been finalized.
Mackenzie’s Sweet Creations reserves the right to decline changes that cannot reasonably be completed due to time, product limitations, supply availability, or cottage food restrictions.
9. Colors & Decorative Elements
Color matching is not guaranteed. Buttercream, bakery frosting, royal icing, sprinkles, fondant, edible images, wafer paper, and other edible decorations may vary from digital inspiration photos, printed colors, or lighting conditions.
Dark colors, bright colors, metallic finishes, and highly saturated colors may require additional product, preparation time, and may stain mouths, hands, clothing, or surfaces.
Some decorations may include non-edible supports, such as dowels, cake boards, skewers, wires, or toppers. These items must be removed before serving.
10. Ingredients, Allergens & Food Sensitivities
Products may contain or come into contact with common allergens, including but not limited to:
Wheat
Eggs
Milk
Soy
Tree nuts
Peanuts
Coconut
Food dyes
Gluten
Although care is taken during preparation, Mackenzie’s Sweet Creations cannot guarantee that any product is free from cross-contact with allergens.
Customers are responsible for notifying Mackenzie’s Sweet Creations of any allergies or dietary concerns before placing an order. Mackenzie’s Sweet Creations reserves the right to decline orders that cannot be safely accommodated.
11. Cottage Food Ingredient Limitations
Certain fillings, frostings, and toppings may not be available due to Florida cottage food restrictions.
Mackenzie’s Sweet Creations does not offer products that require refrigeration for food safety, including but not limited to:
Cream cheese frosting
Whipped cream
Custard
Pastry cream
Pudding fillings
Fresh fruit fillings or toppings
Refrigeration-required fillings
Traditional dairy ganache
Homemade egg-based curds
Ingredient availability may vary based on cottage food compliance and product sourcing.
12. Pickup Policy
Pickup times are scheduled in advance.
Customers are responsible for arriving at the agreed pickup time. If the customer is late, Mackenzie’s Sweet Creations may not be available outside the scheduled pickup window.
Once an order is picked up, the customer assumes full responsibility for the product, including transportation, handling, storage, setup, and serving.
No refunds or replacements will be provided for damage that occurs after pickup.
13. Delivery Policy
Delivery may be available for an additional fee depending on distance, schedule, and order size.
The customer is responsible for ensuring that someone is available to receive the order at the scheduled delivery time.
Once the order has been delivered and accepted, Mackenzie’s Sweet Creations is not responsible for damage caused by handling, storage, weather, transportation, setup, pets, children, guests, venue staff, or environmental conditions.
14. Product Storage
Customers are responsible for storing products properly after pickup or delivery.
Unless otherwise instructed, products should be stored in a cool, dry place away from heat, humidity, sunlight, pets, and children.
Cakes and cupcakes should not be left in a hot vehicle, direct sunlight, outdoors, or in high humidity for extended periods.
Florida heat can damage frosting, decorations, structure, and overall product quality.
15. Outdoor Events
Outdoor events carry additional risk due to heat, humidity, insects, wind, rain, and uneven surfaces.
Mackenzie’s Sweet Creations is not responsible for melting, leaning, cracking, color bleeding, insect exposure, structural damage, or other quality issues caused by outdoor conditions.
Customers ordering for outdoor events accept responsibility for providing a safe, shaded, cool, and stable display area.
16. Refunds & Replacements
Due to the custom and perishable nature of baked goods, all sales are final once the order has been picked up or delivered.
Refunds are not provided for:
Change of mind
Incorrect storage
Damage after pickup or delivery
Late pickup
Outdoor heat damage
Customer transportation issues
Failure to follow care instructions
Minor color or design variation
Customer-provided incorrect information
If there is an issue with the order, the customer must contact Mackenzie’s Sweet Creations as soon as possible and provide photos of the product before it is consumed, altered, discarded, or served.
Refunds, credits, or replacements, if any, are offered at the sole discretion of Mackenzie’s Sweet Creations.
17. Customer-Provided Information
The customer is responsible for providing accurate order details, including:
Name
Contact information
Event date
Pickup or delivery address
Order size
Flavor choices
Design requests
Spelling for names or messages
Allergy information
Special instructions
Mackenzie’s Sweet Creations is not responsible for errors resulting from incorrect or incomplete information provided by the customer.
18. Photos & Marketing Use
Mackenzie’s Sweet Creations reserves the right to photograph finished products and film the whole process from start to finish and use those photos and videos for marketing, social media, website content, portfolio use, and promotional materials.
Customer personal information will not be shared without permission.
19. Refusal of Service
Mackenzie’s Sweet Creations reserves the right to refuse or cancel an order for any reason, including but not limited to:
Unsafe or non-compliant food requests
Harassment or abusive communication
Unrealistic design expectations
Lack of availability
Failure to pay
Requests outside the business’s skill set or product offerings
Concerns about customer pickup, storage, or event conditions
20. Agreement to Terms
By placing an order, paying a deposit, making a payment, or accepting a product from Mackenzie’s Sweet Creations, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.